How do I know if an item is in stock?

Our website reflects current stock levels as accurately as possible. Occasionally, an item may be out of stock. If this happens, we will process a refund and notify you via email.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, and PayPal.

How will I know if you’ve received my order?

You will receive an email confirmation immediately after placing your order. An additional email will be sent after your order is processed, including tracking information.

Is ordering on your website secure?

Our website uses encryption to ensure the security of all orders. Your information remains private.

Do you sell second-hand records?

Yes. We use the Goldmine Standard for grading the condition of second-hand records. You can find more information about record grading here.

Can I change or update my order?

We process orders quickly. If you need to modify your order, please email us at info@themixtapeclub.co, and we will assist if possible.

Do you ship internationally?

Due to increasing costs, international shipping is currently disabled. If shipping is unavailable in your country, please email us at info@themixtapeclub.co for a shipping quote and manual order processing.

When will my order ship?

Orders are typically shipped within 24 business hours.

How do I track my order?

You will receive a shipping confirmation email with tracking information once your order has been processed.

Where is my order?

You will receive tracking details once your order has shipped. Please allow time for postal services to update tracking information.

Can you guarantee delivery by a certain date?

We cannot guarantee delivery by a specific date. Delivery times are subject to postal service schedules and delays.

Is my order insured?

Orders shipped via Priority Mail are insured. Media Mail packages are not insured.

How much will I pay for shipping?

Shipping costs are calculated during checkout.

What if my order is lost or damaged?

If your order is lost or damaged, please contact us within 7 days of receipt. We will assist in resolving the issue.

How long will my package take to arrive?

USPS estimates 3-10 business days for Media Mail delivery within the U.S. Expedited shipping options via USPS Priority Mail and UPS are available.