We process orders daily at our shop in New York.

Tracking
Tracking numbers are sent by email when orders are packed and ready for dispatch. Shipments are collected by our local couriers at least 5 days a week. Many orders are processed and collected the same day.

Packing
We pack orders in sturdy vinyl mailers using cardboard padding on both sides of the contents. Records with cover artwork are shipped with the media outside of the sleeve. Sealed records and records with generic covers are packaged as-is. If you have special requests (e.g., opening sealed items or removing shrink wrap), please include a note with your order. We can double-box orders for additional protection during transit - please select this option during checkout.

Missing or Damaged Items
In the unlikely event that you do not receive your order or receive an order that is incorrect or damaged, please contact us.

Local Pickup
Local pickup options are available for customers in the NY area. Orders are generally processed within 1-2 business days. An email will be sent once your order is ready for pickup.